Payment & Delivery

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. We accept payment by most major credit and debit cards using the Paypal system. This is a secure method of payment. We also accept payment via cheque or postal order. If for any reason we are unable to fulfill your order we will contact you with the status of your order at which point you may cancel the order placed and receive a refund of any payment made.

Delivery

IMPORTANT OVERSEAS CUSTOMERS:

Please email for shipping costs before ordering.

The delivery costs for the UK are as follows:

Delivery charges are shown on the shopping cart page. We only deliver within the mainland UK. For overseas orders please contact us prior to making a purchase. We cannot guarantee delivery times but we aim to dispatch within 2-3 working days. Some orders may require a signature on receipt.

Cancellation

You have the right to cancel your order within fourteen working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. If an item is returned due to not being required or ordered by mistake we are unable to refund the initial or return shipping costs.For cancellations contact customer_services@nevillesdiy.co.uk